Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
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What if I order other items with a pre-order?
If you pre-order a book alongside other currently released books or goodies, we'll ship these items separately.
If you'd like all of your items to be held until the pre-order has released and be shipped in one, please contact us at orders@literarylanebookshop.com within 24 hours of purchase.
Can I change my address?
Unfortunately, we are unable to change the address for ready to ship books—you will need to cancel your order and repurchase.
For pre-orders, please get in touch via email at orders@literarylanebookshop.com at least two weeks prior to the advertised release date. We cannot guarantee that address change requests beyond this will be accommodated.
How long does processing and shipping take?
We aim to dispatch all books within 2-3 working days, and goodies within 10 working days.
We offer free UK delivery on orders over £75, sent via Royal Mail Tracked 48.
Royal Mail Tracked 24: Please allow 1-2 working days to receive your order once you have received your dispatch email, to account for any delays with Royal Mail that are outside of our control.
Royal Mail Tracked 48: Please allow 2-3 working days to receive your order once you have received your dispatch email, to account for any delays with Royal Mail that are outside of our control.
What should I do if my order hasn't arrived?
If the item hasn't been delivered by the due date plus 7 working days, please get in touch with us via email at info@literarylanebookshop.com and we can investigate this with Royal Mail.
Can I get a refund or exchange?
We hope you love every book you find with us, but if something’s not quite right or you've changed your mind, we’re here to help.
If you’d like to return an item, please contact us within 14 days of receiving your order. Just send an email to returns@literarylanebookshop.com with your order number and reason for the return, and we’ll guide you through the next steps.
Once your return request is approved, you’ll have another 14 days to send the item back to us. Please make sure the item is in its original condition and packaging, just as you received it.
Depending on your preference, we’re happy to offer you a refund, exchange, or store credit. Please note that refunds are issued to the original payment method.
We’re a small, independent bookshop, so we’re not currently able to offer free returns. Return postage is at the customer’s expense, and we recommend using a tracked service to make sure your book gets back to us safely.
Exceptions & Notes
- Items that are damaged due to misuse or not returned in their original condition may not be eligible for a full refund.
- For any faulty or incorrect items, please reach out to us right away—we’ll make it right.
- Digital items are non-returnable.
If you have any questions or concerns about your order, just drop us a line—we’re always happy to help!
Didn't find what you were looking for? Feel free to contact us at any time!